Our Warranty

Our MovieLounger Collection offers a very strong warranty and customer service that exceeds the industry standards. With over 45 years of experience and customer support, we stand behind our seating like no other. Please read below for details.

Your satisfaction is our utmost importance as we stand by our quality and craftsmanship. Our products are proudly made using the finest available materials. Please read the terms and conditions of our Warranty.

Other products may look the same, “as imitation is the greatest form of flattery,” but nobody stands behind their products or uses the same great materials as we do.

All warranties apply directly to the original retail purchaser; proof of purchase receipt may be required when submitting a claim under these warranties. All warranties are against defects in material and workmanship based on the stated time of the warranty under normal use, and from the date of purchase.

MovieLounger Motion-1nnovations is a purveyor of motion/reclining upholstery. Our goal is to provide our
partners with excellent value, style, quality, and service.

Limited Warranty

MovieLounger Motion-1nnovations offers a limited warranty stating that the individual furniture components are
free from defects in material and workmanship as outline below. This warranty applies only under
the conditions of normal household use. It does not apply in commercial or multi family dwellings,
or to a defect resulting from negligence, misuse, or accidents. MovieLounger Motion-1nnovations retains the
right of inspection and the option of replacing or repairing the defective item.

Warranty Service

Any claim for warranty service must be made through the original authorized retail dealer. Proof
of purchase, with the date of delivery, must accompany the claim. Pictures of the defective or
damaged item need to be submitted with each claim. This will help insure the proper parts or
ordered and it also helps the factory to take corrective actions when needed. Transportation
responsibility on warranty claims are limited to the first year and only between the factory and
the retail store.

Fabric/Leather – One year

Fabrics and leathers are warranted for one year against defects in material or workmanship from
date of purchase by the original consumer for seam failure, fabric separation and nap loss.
Excluded from the warranty are cover pilling, fading, stretching and dye lots. Slight fading and
wear under normal use is considered normal and acceptable.

Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal
characteristics and not construed as defects. No two cow hides are the same so color variations
could occur.

Our padded polyurethanes are warranted for a period of three years against cracking and peeling.

Where there is evidence of excessive soiling, improper cleaning, abuse or where the fabric, P/U, or
leather has had some form of chemical applied, the warranty will not apply.

Frame – Three Years

Frames are engineered and constructed of kiln dried hardwood lumber and furniture grade plywood.

They are assembled with staples, industrial strength adhesive and corner blocks.

 

Springs – Three Years

Sinuous springs – These springs are sinuous arc with a heavy gauge tie wire securing them to one
another. The arms and/or ends have an extra spring selectively placed to prevent any fall off or
pitching. The springs are warranted against breakage, due to defective material or workmanship,
for a period of three years from the date of purchase.

Hand-tied coil spring – These springs are a heavy gauge wire and fastened using jute twine. This
spring system is warranted against breakage due to defective material or workmanship for a period
of three years from the date of purchase.

Pocket coil system – These springs are a light gauge wire coil spring in a non-woven fabric pocket
system that provides enhanced support in the seat cushion. This spring system is warranted against
breakage due to defective material or workmanship for a period of three years from the date of
purchase.

Standard Cushions and Blown Backs – One Year

Standard seat cushions are a 1.8 density high resiliency polyurethane core, wrapped in varying
layers of polyester fiber for superior seating comfort. Standard cushions are warranted for one
year against loss of resiliency. The loss of resiliency should not be confused with a slight
softening and flattening of the polyester fiber and foam. This softening and flattening will occur
in all foam as a result of use and age and is considered normal and acceptable wear. All loose
seat cushions should be turned on a weekly basis to maximize the wear of the fabric and cushion
filling.

The back cushions are blown with virgin Dacron fiber encased in an accord tick. The tick is sewn
with channels to prevent and control fiber migration. All fiber cushions should be fluffed and
rotated where possible to maximize the wear of the fabric and filling material. The back cushions
are warranted against the loss of resiliency. They are not warranted against slight softening or
flattening that will occur in all blown backs as a result of use and age, which again is considered
normal and acceptable wear. Replacement seat and back cushions will be shipped freight prepaid
during their one-year warranty. It is the responsibility of the retail dealer to return the
defective cores for inspection and credit. Motion-1nnovations will not assume any cost for
installation of replacement cores.

Mechanisms – Three Years

Our sleeper mechanism is manufactured from 14 gauge round tubular steel with a locking TV headrest
and a full polypropylene deck. This unit provides an excellent sleeping and seating foundation.
Swivel mechanisms utilize a full race ball bearing unit, which provides smooth operation. All
mechanisms are warranted to the original purchaser for a period of three years. Motion-1nnovations
will provide a replacement mechanism to the retail dealer freight prepaid for the first year and
allow for reasonable installation not to exceed fifty dollars. The dealer agrees to return the
defective mechanism freight prepaid for inspection and credit. This warranty applies only to
normal household use. It does not apply in commercial use, as stated above.

Power and electrical Components – One Year

Power Components are warranted for one year against defects in material or workmanship from date of

purchase by the original consumer.

 

Location

18124 Wedge Parkway

unit 1007

Reno, Nevada 89511-8134

(406) 322-2000

sales@premierehts.com